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GetFeedback is a customer experience solution used by companies like Crocs, Deckers, Hibbett, Puma, and YETI to capture feedback across all channels, analyze it for trends, and act on it quickly to improve the customer experience. It offers pre-built survey question types and templates, including NPS, CSAT, CES, and more, and allows for surveying customers across all digital channels. The solution seamlessly connects survey data with Salesforce data for quick analysis and identification of keywords and sentiment with Text Analytics. It also allows for the creation of automated tasks to notify key stakeholders based on customer attributes and sentiment.
HQ Location
San Mateo, CA
Year Founded
Number of Employees
  • Ease of use

    Intuitive interface and simple setup process

  • Customization

    Ability to fully customize surveys and branding

  • Analytics

    Robust reporting and analytics features

  • Pricing

    Relatively high pricing compared to competitors

  • Limited integrations

    Limited integrations with other software and tools

  • Limited question types

    Limited options for question types and survey design

  • Opportunity to expand integrations with other software and tools
  • Opportunity to expand into international markets
  • Opportunity to add new features and functionality
  • Intense competition from other survey software providers
  • Potential impact of economic downturn on customer spending
  • Impact of changing data privacy regulations on business operations

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GetFeedback Plan

GetFeedback offers three pricing plans starting at $50/month with features such as unlimited surveys, responses, and integrations.
Direct $ Contact Us
Rich customer feedback via email and SMS Quickly send surveys via email and SMS that match your brand look and feel Automate feedback throughout the customer journey Deeply integrate with Salesforce for survey triggering and personalization Easy-to-use surveys built for speed and flexibility Pre-built templates, including: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES) Omnichannel survey distribution including Salesforce Chat, Salesforce Messaging, Salesforce Communities, and embedded “one-touch” email templates Sync real-time response data into Salesforce Real-time response data in Salesforce Flexible Salesforce data mapping Robust analytics
Digital $ Contact Us
In-the-moment feedback on websites and mobile apps Seamlessly integrate feedback into your website, web apps, and mobile apps Capture targeted feedback based on behaviors and demographic profiles Embed feedback into your mobile app with our easy-to-implement SDK Easy-to-use surveys built for speed and flexibility Pre-built templates, including: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) Collect website and app feedback Frictionless in-app and website surveys with embedded feedback icons, star ratings, feedback buttons, and in-the-moment surveys Robust analytics
Complete $ Contact Us
Feedback captured across all key engagement channels Get everything in the Direct and Digital packages Effortlessly capture feedback wherever your customers are Unify feedback across channels for a holistic understanding of your customers
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