GetFeedback
4.4
376
GetFeedback is a customer experience solution used by companies like Crocs, Deckers, Hibbett, Puma, and YETI to capture feedback across all channels, analyze it for trends, and act on it quickly to improve the customer experience. It offers pre-built survey question types and templates, including NPS, CSAT, CES, and more, and allows for surveying customers across all digital channels. The solution seamlessly connects survey data with Salesforce data for quick analysis and identification of keywords and sentiment with Text Analytics. It also allows for the creation of automated tasks to notify key stakeholders based on customer attributes and sentiment.
Strengths
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Ease of use
Intuitive interface and simple setup process
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Customization
Ability to fully customize surveys and branding
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Analytics
Robust reporting and analytics features
Weaknesses
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Pricing
Relatively high pricing compared to competitors
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Limited integrations
Limited integrations with other software and tools
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Limited question types
Limited options for question types and survey design
Opportunities
- Opportunity to expand integrations with other software and tools
- Opportunity to expand into international markets
- Opportunity to add new features and functionality
Threats
- Intense competition from other survey software providers
- Potential impact of economic downturn on customer spending
- Impact of changing data privacy regulations on business operations
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GetFeedback Plan
GetFeedback offers three pricing plans starting at $50/month with features such as unlimited surveys, responses, and integrations.
Direct
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Rich customer feedback via email and SMS
Quickly send surveys via email and SMS that match your brand look and feel
Automate feedback throughout the customer journey
Deeply integrate with Salesforce for survey triggering and personalization
Easy-to-use surveys built for speed and flexibility
Pre-built templates, including: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES)
Omnichannel survey distribution including Salesforce Chat, Salesforce Messaging, Salesforce Communities, and embedded “one-touch” email templates
Sync real-time response data into Salesforce
Real-time response data in Salesforce
Flexible Salesforce data mapping
Robust analytics
Digital
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In-the-moment feedback on websites and mobile apps
Seamlessly integrate feedback into your website, web apps, and mobile apps
Capture targeted feedback based on behaviors and demographic profiles
Embed feedback into your mobile app with our easy-to-implement SDK
Easy-to-use surveys built for speed and flexibility
Pre-built templates, including: Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES)
Collect website and app feedback
Frictionless in-app and website surveys with embedded feedback icons, star ratings, feedback buttons, and in-the-moment surveys
Robust analytics
Complete
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Feedback captured across all key engagement channels
Get everything in the Direct and Digital packages
Effortlessly capture feedback wherever your customers are
Unify feedback across channels for a holistic understanding of your customers
SSO Free Forever
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