Gladly
4.6
733
Gladly is a customer service platform that focuses on building lasting connections and loyalty by providing agents with a channel-independent conversation and all the necessary context. It has helped brands like Ralph Lauren, Allbirds, and Warby Parker increase customer lifetime value and create happier, more efficient, and empowered service teams.
Strengths
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Omnichannel support
Supports multiple channels for customer communication
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Unified customer profile
Provides a single view of customer interactions across channels
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Automated workflows
Automates repetitive tasks to improve efficiency
Weaknesses
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Limited integrations
Integrates with a limited number of third-party applications
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No self-service portal
Does not offer a self-service portal for customers
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No social media monitoring
Does not provide social media monitoring capabilities
Opportunities
- Opportunity to expand into new geographic markets
- Opportunity to integrate with more third-party applications
- Opportunity to add social media monitoring capabilities
Threats
- Competition from established players in the customer service software market
- Potential impact of an economic downturn on customer service budgets
- Impact of data privacy regulations on customer data management
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https://www.gladly.com
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Gladly Plan
Gladly offers a tiered pricing model with three versions, starting at $150 per user per month, with additional features and support at higher tiers.
Hero
150
1 Support Hero Per Month
All the capabilities you need, natively built in, to make customer service your business
Communicate on all channels, out-of-the-box including voice, email, chat, and social
Natively built-in voice and IVR
All the details about a customer is available in a single view
Match customers with the best service hero with People Match
See a customer's entire conversation history, no matter what channel they come from, in a single view
Leverage a single knowledge base to publish answers across all channels and languages
Understand team performance across agents, channels, and conversations with historic and real-time reporting
Integrations that make it easy to work with the applications your teams already love
Super Hero
180
1 Support Hero Per Month
Everything in the Hero package plus custom reporting, 99.9% uptime, increased API capacity, and Premium Support.
All Hero Features +
Custom reporting with Insight Builder to simplify creating reports and dashboards
99.9% uptime to keep your business running
Increased API capacity to make it easy to work with all your applications and data
Premium 24x7 Support to get help when you need it
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
