Review Distribution

• 👍

  High - rated users

  The program is very appealing to the eye. Its user interface is very user friendly. The modules available provide tools to make our association run efficient and effectively.Nothing! I love it all. I can't think of any part of the software that I dislike.

• 🤔

  Average - rated users

  The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. GZ also has a certification/continuing education component which we find valuable.Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software, so the first 3 emails or 15 minutes of the call are spent teaching them how the system works. The communications functionality has a great vision, but is inconsistent and extremely buggy. It is difficult and many times impossible to send a merged email to multiple members. Members get emails or newsletters with the fields not merged properly. It feels like the database was not developed with a vision and as the software was enhanced and features added, bandaids were placed on the tables to make them work together. Field naming is inconsistent and many times not working as a true relational database. Feels like a consequence of growing quickly and not having one responsible group overseeing the programming growth. Different naming philosophy throughout different modules.

• 👎

  Low - rated users

  Very user friendly and useful in the association industry.Some limitations here and there but there is a user voice to voice enhancements and upgrade. I believe they are understaffed just like so many other companies so it is challenging.

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