guestXM
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Black Box Intelligence has launched GuestXM, an experience management platform for hospitality brands. The platform captures omnichannel guest feedback using natural language processing and helps brands improve their reputation and performance. GuestXM serves over 300 companies, 2.4 million employees, 100,000 restaurant units, and $153 billion in annual sales revenue.
Strengths
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Customizable surveys
Allows for tailored feedback collection
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Real-time analytics
Provides immediate insights into customer satisfaction
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Automated follow-up
Sends personalized messages to customers based on their feedback
Weaknesses
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Limited integrations
May not work seamlessly with all other software
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Relatively high cost
May not be affordable for smaller businesses
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Requires training
May take time for employees to learn how to use the software effectively
Opportunities
- Can be used by businesses in a variety of industries
- More businesses are recognizing the importance of collecting customer feedback
- May be able to integrate with more software in the future
Threats
- Other companies may offer similar feedback collection tools
- Businesses may not have the budget to invest in customer feedback software during a recession
- Customers may be hesitant to provide feedback if they are concerned about how their data will be used
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https://guestxm.com/about-us/
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guestXM Plan
guestXM offers a tiered pricing strategy with three versions (Basic, Pro, and Enterprise) starting at $49/month, each with increasing features and capabilities.
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