HaloITSM
4.7
62
HaloITSM offers ITIL aligned help desk software that can be installed on premise or in the cloud. It has over 25 years of experience and offers a feature-rich application with a simple to use interface. Key features include Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, and mobile apps. The five key differentiators are software customization, all-inclusive service desk solution, suitability for all organizations, customer-centric approach, and seamless migration process.
Strengths
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Customizable workflows
Allows for tailored processes to fit specific business needs
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Integrations
Seamlessly integrates with other tools and platforms
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User-friendly interface
Easy to navigate and use for both IT and non-IT personnel
Weaknesses
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Limited reporting capabilities
May not provide in-depth analysis or customization options for reporting
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Limited automation
May not have as many automation options as other ITSM tools
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Limited asset management
May not have as robust asset management features as other ITSM tools
Opportunities
- Can continue to add integrations with other popular tools and platforms
- Can add more options for reporting and analysis
- Can add more features for asset management
Threats
- May face competition from other established ITSM tools
- May need to keep up with rapidly changing technology and user needs
- May face challenges if there is an economic downturn affecting IT budgets
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HaloITSM Plan
HaloITSM offers three pricing tiers, starting at $15/user/month, with increasing features such as automation and integrations.
All-inclusive ITSM software
49
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
Incident Management
Knowledge Base
Self-Service Portal
SLA Management
Problem Management
Change Control
Service Catalogue
Real-Time Project Dashboard
Auto-Asset Discovery
Asset Management
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
