Halp | Workflos AppStore

Halp

4.6

Request Demo

Not Claimed

Halp is a conversational ticketing solution for IT and Ops teams to manage requests from Slack or Microsoft Teams. It allows users to open tickets by adding a ticket emoji to a comment or direct message, and empowers agents to edit fields, add private notes, and resolve issues without leaving Slack's interface. Halp's web view allows teams to manage tickets, build custom forms, automate redundant requests, and track overall performance. It can function as a robust ticketing system or be integrated with other legacy ticketing systems. Halp is used by companies such as G2, Pipedrive, GitHub, Slack, and ClassPass to improve response times, productivity, and employee satisfaction.

Website

https://halp.com/

Developer

Halp

HQ Location

Boulder,CO

Year Founded

2017

Number of Employees

Twitter

@halp

Strengths

Integrations

Seamless integration with Slack and Jira
Collaboration

Enables collaboration between IT and non-IT teams
Automation

Automates repetitive tasks and reduces response time

Weaknesses

Pricing

Pricing is relatively high compared to competitors
Limited Features

Lacks some advanced features like asset management
Customization

Limited customization options for the user interface

Opportunities

Growing demand for ITSM solutions in the market
Opportunity to expand to other collaboration platforms
Opportunity to add new features like asset management and reporting

Threats

Intense competition from established ITSM vendors
Security concerns related to integration with third-party platforms
Low user adoption due to complexity and lack of training

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https://halp.com/

Apolo

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Review Distribution

👍

High - rated users

Halp made it super easy to set up our team to start processing tickets and most importantly helping our internal customers. The Microsoft Teams interface is slick, and since we're all on it, people are enjoying being able to directly interact with helpdesk resources through Teams. It was quick to setup and intuitive for us and our end users. We like the search interface's speed for helping us find similar issues and get up to speed quickly.It's still pretty basic: reassigning a ticket in Teams isn't possible (use the web interface), it handles message attachments poorly, and sometimes we still have to dig out the original email that came into our helpdesk account to figure out what the request is about. No macro/frequently used text support.
🤔

Average - rated users

The fact that HALP is integrated into Teams - a platform that the business I, along with much of the business world works on makes it one of the best ticketing systems I have used. The HALP team is constantly improving the product is a nice bonus. It is much cheaper than comparative ticketing solutions. Good looking UI.N/A.
👎

Low - rated users

N/A.There is a specific feature that I would like to see in future updates: the ability to save views (tickets assigned to a certain agent, tickets with a certain status) to your HALP profile.

Media

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Halp Plan

Halp offers a freemium pricing model with basic features for free and advanced features for $5 per user per month.

Standard $ 15 1 Per help desk agent / mo Per Month

For teams getting started with conversational ticketing Unlimited custom tickets, fields, and forms Unlimited requesters and Slack channels Unlimited queues Use standalone or connect with Jira Cloud or Zendesk Create automated workflows Manage email-based tickets Actionable reporting on team performance Search and organize tickets

Premium $ 30 1 Per help desk agent / mo Per Month

For advanced teams who want more from their help desk All Standard plan features White label Slackbot Custom messaging Custom email messaging Custom outbound email domain Multiple inbound email addresses Service Level Agreements (SLAs)