DRYiCE™ Lucy is a conversational AI platform that uses Natural Language Processing and Machine Learning to provide consistent, 2-way human-like communication to fulfill requests across multiple domains including IT, Operations, HR, Admin, and Security. It has enterprise-level scalability and continuously learns and improves over time, allowing organizations to feature timely responses, 24*7*365, across multiple channels like chat, text, email, and voice. Existing integrations with enterprise systems and 500+ pre-built use cases can be easily augmented, supplemented, and maintained, which allows for rapid time-to-value.