Help Lightning
4.7
41
Help Lightning's Remote Assistance Software is a cloud-based solution that provides video collaboration services with augmented reality features for companies to work virtually with anyone needing help anywhere in the world. It is used for installation, inspection, training, servicing, and repair of complex equipment and products, resulting in improved performance and customer satisfaction.
Strengths
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Real-time collaboration
Allows remote experts to provide visual assistance in real-time
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Easy to use
Intuitive interface and minimal setup required
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Cost-effective
Reduces travel costs and increases efficiency
Weaknesses
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Dependent on internet connection
Requires a stable internet connection for optimal performance
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Limited to visual assistance
Cannot provide assistance for non-visual tasks
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May not work for all industries
May not be suitable for industries that require physical presence
Opportunities
- Can potentially expand to industries that require remote assistance
- Can potentially integrate with other software to provide a more comprehensive solution
- Can benefit from the increasing trend of remote work and collaboration
Threats
- May face competition from other software that provide similar solutions
- May face security concerns regarding the sharing of sensitive information
- May face issues with technology failures or updates that affect performance
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https://helplightning.com/
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Help Lightning Plan
Help Lightning offers a subscription-based pricing model with three versions, starting at $99/month, each with increasing features and capabilities.
Expert
588
user/year
An expert license is for company experts providing of help to remote technicians or customers.
All available features
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
