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Helpwise is a customer service platform that streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. It eliminates the need for shared logins and passwords, allows for individual accountability, and offers self-service features such as help center and chatbots. Automation rules can be set up to reduce manual tasks and boost agent productivity, and reporting and analytics provide insights into team productivity and CSAT. It integrates with 50+ tools for complete customer context.
Saas Labs
Collaboration & Productivity
HQ Location
Wilmington, DE
Year Founded
Number of Employees
  • Collaboration

    Allows teams to collaborate and communicate effectively

  • Automation

    Automates repetitive tasks and saves time

  • Integration

    Integrates with other tools and platforms for seamless workflow

  • Limited Features

    Lacks some advanced features compared to competitors

  • Pricing

    Pricing plans may not be suitable for small businesses or startups

  • Customization

    Limited customization options for branding and personalization

  • Growing demand for collaboration and communication tools in remote work era
  • Potential to add new features and functionalities to stay competitive
  • Opportunity to form partnerships with other SaaS providers for integration and cross-selling
  • Intense competition from established players and new entrants in the market
  • Growing concerns over data privacy and security may affect user trust
  • Potential impact of economic downturn on customer acquisition and retention

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Review Distribution

  • 👍
    High - rated users

    Helpwise has increased overall productivity for businesses by managing emails, providing customer support, and creating a help center. The support team is also very responsive.The help center UI needs improvement and the chat beacon could be better.

  • 🤔
    Average - rated users

    When it works, Helpwise is awesome.There are too many showstopper bugs, and it feels like spending time with support to resolve them is taking away from improving the business.

  • 👎
    Low - rated users

    Helpwise is easy to use and provides great tracking of activities. It has corrected the issues with using a shared Gmail account and is priced well for non-profits.There are no discernable downsides compared to the previous solution.


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Helpwise Plan

Helpwise offers a flexible pricing strategy with three versions, starting at $15/user/month, with additional features and discounts for annual payments.
Standard $ 12 1 User Per Month
5 Shared Inboxes (Email Only) 1 Personal email inbox/user 15 Automation Rules 10 Saved Replies Standard Integrations Auto Assignment (Rule Based) 1 Hosted Help Center Basic Analytics API & Webhooks Email Support Upto 10 team members
Premium $ 20 1 User Per Month
All Standard Features + 10 Shared Inboxes (Email, SMS, WhatsApp, Live Chat & Social Media) Live Chat Widget 25 Automation Rules Unlimited Saved Replies Auto Assignment (Load Balancing) Premium Integrations Advanced Analytics Chat + Email Support Interact ( Chatbot, Engage)
Advanced $ 40 1 User Per Month
All Premium Features + Unlimited Shared Inboxes (Email, SMS, WhatsApp, Live Chat & Social*) Unlimited Automation Rules Auto Assignment (Load Balancing) Unlimited SLA Rules Priority Support Dedicated Account Manager
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