Hotello | Workflos AppStore

Hotello

4.4

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Hotello is a cloud-based PMS with strong customer service and an elegant design. It offers reliable and adaptable solutions based on observations and collaboration with hoteliers, and aims to simplify and streamline their work while reducing manual tasks. The focus is on freeing up time for hotel staff to be present for their guests.

Website

https://mingus-software.com/en/discover-hotello-cloud/

Strengths

User-friendly interface

Easy to navigate and use
Customizable features

Can be tailored to specific hotel needs
Integrated booking engine

Allows for direct bookings on hotel website

Weaknesses

Limited integrations

May not work with all third-party software
No mobile app

Only accessible through web browser
Limited reporting capabilities

May not provide in-depth analytics

Opportunities

Can be used by hotels worldwide
Can increase visibility and bookings
Can attract non-English speaking hotels

Threats

May struggle to compete with larger companies
May lead to decreased travel and bookings
Could lead to loss of customer data and trust

Ask anything of Hotello with Workflos AI Assistant

https://mingus-software.com/en/discover-hotello-cloud/

Apolo

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Review Distribution

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High - rated users

The software is mostly intuitive. Their marketing team is really helpful in giving advice on the best products for our needs.Customer service outside of business hours is not great. It has happened more than once that we had a problem with the software during the weekend which needed to be fixed urgently, and the on-call technician would not pick up his phone, and his voicemail was full so we couldn't request getting a callback.
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Low - rated users

Hotello is a flexible tool that enables you to build your own strategy. Their customer service is on point and being an hotelier from Montreal, I appreciate the fact that we have a local service. The variety of the features is also important depending on the size of hotel you have.I would recommend Hotello to continue improving their interface and its design to make it more user friendly.