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Hotello is a cloud-based PMS with strong customer service and an elegant design. It offers reliable and adaptable solutions based on observations and collaboration with hoteliers, and aims to simplify and streamline their work while reducing manual tasks. The focus is on freeing up time for hotel staff to be present for their guests.
  • User-friendly interface

    Easy to navigate and use

  • Customizable features

    Can be tailored to specific hotel needs

  • Integrated booking engine

    Allows for direct bookings on hotel website

  • Limited integrations

    May not work with all third-party software

  • No mobile app

    Only accessible through web browser

  • Limited reporting capabilities

    May not provide in-depth analytics

  • Can be used by hotels worldwide
  • Can increase visibility and bookings
  • Can attract non-English speaking hotels
  • May struggle to compete with larger companies
  • May lead to decreased travel and bookings
  • Could lead to loss of customer data and trust

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Review Distribution

  • 👍
    High - rated users

    The software is mostly intuitive. Their marketing team is really helpful in giving advice on the best products for our needs.Customer service outside of business hours is not great. It has happened more than once that we had a problem with the software during the weekend which needed to be fixed urgently, and the on-call technician would not pick up his phone, and his voicemail was full so we couldn't request getting a callback.

  • 👎
    Low - rated users

    Hotello is a flexible tool that enables you to build your own strategy. Their customer service is on point and being an hotelier from Montreal, I appreciate the fact that we have a local service. The variety of the features is also important depending on the size of hotel you have.I would recommend Hotello to continue improving their interface and its design to make it more user friendly.


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Hotello Plan

Hotello offers a tiered pricing strategy with three versions, starting at $5 per user per month, with increasing features and prices.
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