HubSpot Service Hub
4.3
1,952
Service Hub is a customer service tool that brings all data and channels together in one place, helping to scale support through automation and self-service. It allows for more proactive service and can be used with the full HubSpot CRM platform to tie efforts back to the bottom line. HubSpot offers everything needed to grow a company without adding complexity.
Strengths
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All-in-one platform
Offers a comprehensive suite of tools for customer service, sales, and marketing
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Automation
Automates repetitive tasks, saving time and increasing efficiency
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Customizable
Allows for customization of workflows, reports, and dashboards
Weaknesses
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Pricing
Can be expensive for small businesses or startups
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Learning curve
May take time to learn and fully utilize all features
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Limited integrations
May not integrate with all third-party tools or software
Opportunities
- Increasing demand for customer service and marketing automation tools
- Opportunity to expand into new markets or industries
- Opportunity to form partnerships with other SaaS companies or service providers
Threats
- Competitors offering similar products or services
- Decreased demand for SaaS products during economic downturns
- Potential for security breaches or data leaks, damaging reputation and customer trust
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Media
HubSpot Service Hub Plan
HubSpot Service Hub offers three pricing plans starting at $45/month, with features such as ticketing, knowledge base, and live chat.
Service Hub Free
0
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
Ticketing
Custom support form fields
Live chat
Conversational bots
Team email
Conversations inbox
Email templates
Email & chat to ticket
Canned snippets
Reporting dashboards
Calling
Meeting scheduling
Email Scheduling
Shared Inbox
Service Hub Starter
50
2 Seats Per Month
For developing customer service teams. Connect with and support your customers with a simple set of customer service tools, plus additional productivity tools with fewer limitations.
All Service Hub Free features, plus...
Conversation routing
HubSpot branding removed
Email sequences
Simple ticket automation
Multiple ticket pipelines
Multiple currencies
Calling SDK
Service Hub Professional
400
5 Seats Per Month
For advanced customer service teams. A full customer service software package to help connect with customers, exceed their expectations, and automate processes.
All Service Hub Starter features, plus...
Phone support
Customer feedback
Knowledge base
Customer service automation
Multiple ticket pipelines
Teams
1:1 video creation & hosting
Salesforce integration
Multiple currencies
Custom reporting
Helpdesk automation
Customer feedback surveys
Service Hub Enterprise
1
10 Seats Per Month
For more sophisticated customer service teams. Our full customer service software package with a more robust set of features for multi-faceted teams.
All Service Hub Professional features, plus...
Playbooks
Calculated properties
Single sign-on
Goals
User roles
Team management
Conversation intelligence
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
