Illumin is a SaaS tool for knowledge and research management that collects, records, quantifies, and summarizes queries and answers provided to staff and clients. It offers flexible request and response management, email alerts, and searchable knowledge base. It also increases productivity and streamlines management with at-a-glance and summary reports, priority and sensitive requests, unlimited custom forms and fields, email integration, and stopwatch feature. Advanced user features include powerful search features, web-based access, and in-depth analytics.