inConcert offers omnichannel contact center solutions, including IVR, social media, predictive dialing, artificial intelligence, analytics, and workforce management. They provide both premise-based and cloud-based options and have over 20 years of experience in software development, corporate integration systems, networks, connectivity, and telephony. Their solutions are designed to optimize business operations and seamlessly integrate with any back office technology. Their product line includes call centers, multimedia contact centers, interactive voice response systems, call recording, and predictive dialing systems for customer service, collections, telemarketing, personalized banking, and cellular telephony.