InGenius Connect
4.4
1
Upland InGenius Connect is a CRM telephony integration solution for Genesys Cloud that integrates with Salesforce or Microsoft Dynamics 365 to reduce call handling time and improve customer experience.
Strengths
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Integration
Seamlessly integrates with leading CRMs
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Customization
Offers extensive customization options
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Productivity
Increases agent productivity and efficiency
Weaknesses
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Pricing
Relatively expensive compared to competitors
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Learning Curve
May require some training to fully utilize all features
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Limited Functionality
May not have all the features required by some businesses
Opportunities
- Opportunity to expand into new markets and industries
- Potential for partnerships with other software providers
- Opportunity to add new features and functionality to stay competitive
Threats
- Intense competition from established players and new entrants
- Potential impact of economic downturn on customer spending
- Potential impact of new technologies disrupting the market
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InGenius Connect Plan
InGenius Connect offers a subscription-based pricing model with three versions, starting at $1,500 per year, with increasing features and capabilities.
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