Innate is a cloud-based EHR software that helps medical organizations manage scheduling, claims, payment processing, electronic billing, clinical documentation, accounting, and other operations via a unified portal. It allows medical professionals to view patient details in room-specific dashboards, handle patient flow, and schedule future visits using a centralized dashboard. Users can view and update insurance claims data and digitally send EOBs statements to insurance providers. The system also automatically verifies patient IDs using the built-in facial recognition feature.