Insightly Service
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Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.
Developer
Insightly
HQ Location
San Francisco, CA
Year Founded
2009
Number of Employees
141
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http://www.insightly.com
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Insightly Service Plan

Plus $ 29 1 seat per agent/ month (All prices USD, billed annually)
Ticket auto-assignment Ticket email auto-response Escalation rules and queues Knowledge base SLA tracking and management Web-to-object and ticket Configurable email settings Built-in business intelligence dashboards Configurable, customizable reports Create new opportunities and tasks from existing tickets Role-based permissions Configurable roles and page layouts Email templates and macros Custom fields Public API
Professional $ 49 1 seat per agent/ month (All prices USD, billed annually)
Everything in the Plus Plan + Service Level Agreement (SLA) management Business hours (single schedule in Plus) Dashboard cards (customize with Pro and Enterprise) Knowledge base articles (multiple versions, languages with Pro and Enterprise) Customizable role-based permissions Configurable page layouts Community forums Portal customization Custom objects Custom queues Field-level security Ticket sentiment and keyword analysis* Customer satisfaction surveys* Integrations
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