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Live chat
Real-time communication with website visitors
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Omnichannel
Supports multiple channels like chat, email, phone, and social media
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Customization
Customizable chat widget and chat window design
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Pricing
Pricing can be expensive for small businesses
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Limited integrations
Limited integrations with other software and tools
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No chatbots
No built-in chatbot functionality
- Increasing demand for live chat and customer support software
- Opportunity to add new features like chatbots and AI-powered automation
- Opportunity to form partnerships with other software and tools
- Competition from other live chat and customer support software providers
- Decreased demand due to economic downturn or recession
- Increased scrutiny and regulations around data privacy and security
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Review Distribution
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👍
High - rated users
JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.
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🤔
Average - rated users
N/A.While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!.
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👎
Low - rated users
Easy to use - until you need help - then they vanish.N/A.
Media
JivoChat Plan
