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Customizable
Allows for tailored workflows and forms
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Integrated
Includes scheduling, billing, and reporting features
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Mobile-friendly
Can be accessed on any device with internet connection
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Limited integrations
Does not integrate with as many third-party apps as competitors
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Steep learning curve
May take time for users to fully understand and utilize all features
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Limited customer support
Only offers email and phone support during business hours
- Growing demand for healthcare management software
- Potential to add new features and integrations to stay competitive
- Opportunity to expand into new markets outside of North America
- Competitors with similar features and pricing
- Changes in healthcare regulations could impact demand for software
- Decreased spending on healthcare management software during economic downturns
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Review Distribution
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👍
High - rated users
Juvonno has ALL of the features I need, including all integrated billing platforms. It is very user friendly, has a fantastic patient portal with online booking capabilities, excellent MVA treatment management features and is highly customizable to make it work the way you need it to. We have a very large clinic so I also really like the J-comm feature that allows team communication right in the software. Two-way texting built in is also a rare software feature that I truly love having!.My only request would be to have different description options for services for online booking. Patients don't often understand exactly what they need to book when we need to have insurance-related descriptions for services. We have a lot of complicated service options and this would help to make that easier. The form customization is a little complicated, but they are there to help and once you get the hang of it, it becomes easier.
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🤔
Average - rated users
The software has massive potential. It does have a lot of good features, like fax, text, and more.Support is almost non-existent. They have a "number" you call, but it just goes to [SENSITIVE CONTENT]phone, [SENSITIVE CONTENT], and in the 2 years we have been with them, not once has he picked up. The system also has so many glitches and constantly has issues, and they never acknowledge them, but instead blame you and say "you just don't know how to use it". E.g. the internal email and text buttons have randomly disappeared. Recently had an issue with the invoice descriptions not showing up on invoices, and they claim it has always been like this, when it has not. They do make you crazy sometimes because they keep denying things even though you and your 13 staff members have used this feature a million times, then when it randomly disappears they claim this feature never existed. They really, really, really need to improve their support and customer service skills. They need to hire more people, have a real dedicated line to support because you will be dealing with at least 1-2 problems a week with Juvonno.
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Juvonno Plan
