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Kaizo
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Ticketless is a cloud-based SaaS product that enhances the performance of customer support teams.
Website
https://kaizo.com/
Developer
Kaizo
Strengths
  • Gamification

    Motivates employees to improve performance

  • Real-time feedback

    Provides instant feedback to employees

  • Customizable metrics

    Allows companies to track metrics that matter to them

Weaknesses
  • Limited integrations

    Does not integrate with all software

  • Limited reporting

    Reporting capabilities are not as robust as some competitors

  • Limited customization

    Customization options are limited compared to some competitors

Opportunities
  • Could expand integrations to appeal to more customers
  • Could improve reporting capabilities to appeal to more customers
  • Could offer more customization options to appeal to more customers
Threats
  • Competitors could offer similar or better products
  • Economic downturn could lead to decreased demand for product
  • Customers may not adopt the product as expected

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https://kaizo.com/
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Kaizo Plan

Kaizo offers a tiered pricing strategy with three versions, starting at $15/user/month, with increasing features and capabilities.
NA $ 24 1 User Month
NA Free Features + Agent Personal Assessment Week Weekly Agent Goals & Missions Agent Personal Skill Development Real-time Agent Coaching & Feedback Team Overview & Insights 70+ agents
Custom $ Free Trial 0 Custom Custom
NA NA Features + Weekly Team Report Dedicated Customer Success Manager Dedicated Channel in Kaizo's Slack Hosted Team Onboarding Sessions
Free $ Free Trial 0 NA NA
NA 14 days free trial Agent Self Development Active Agent Management Real-time Scorecard with 50+ Metrics QA Review & Reporting CSAT Analysis Time & Activity Tracking Heatmap Incident Drill-in
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