Kapture is an Enterprise-grade SaaS based omnichannel customer experience management platform with a deep focus on customer support. It adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. It brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. Kapture has expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances). It is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.