Khoros Care

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Khoros Care is a SaaS platform that helps brands serve their customers on various digital channels, including web chat, messaging, email, social media, and more. It offers AI-powered chatbots, enhanced agent workspace, and ingestion engine for AI-powered tagging, routing, and prioritization. The key benefits include unifying all digital channels, increasing efficiency and reducing costs, and increasing customer satisfaction and revenue.
  • Omnichannel support

    Ability to manage customer interactions across multiple channels

  • Automation

    Automated workflows and responses to improve efficiency

  • Analytics

    In-depth reporting and analytics to track performance and customer satisfaction

  • Pricing

    Relatively high pricing compared to competitors

  • Complexity

    Can be difficult to set up and use, requiring technical expertise

  • Limited integrations

    Limited integrations with other software and platforms

  • Opportunity to expand into new markets and industries
  • Opportunity to form partnerships with other software providers and platforms
  • Opportunity to offer more customization options for clients
  • Intense competition from other SaaS providers in the customer service space
  • Potential impact of economic downturn on customer service budgets
  • Potential security breaches and data privacy concerns

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Khoros Care Plan

Khoros Care offers three pricing plans starting at $1,000/month with varying features such as automation and analytics.
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