Khoros Flow
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Khoros Flow is a cloud-based chatbot solution that assists businesses in creating, optimizing, managing, and utilizing chatbots. It includes features such as natural language processing, automated responses, code-free development, intent recognition, and automated routing. The platform also offers a visual builder to aid in chatbot design and context, intent, and sentiment classification in customer chats.
Strengths
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Automation
Automates repetitive tasks
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Integration
Integrates with multiple platforms
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Analytics
Provides detailed analytics and reporting
Weaknesses
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Pricing
Pricing may be too high for small businesses
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Complexity
May be too complex for some users
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Customization
Limited customization options
Opportunities
- Growing market demand for automation and integration tools
- Opportunity to expand into new markets
- Opportunity to form partnerships with other SaaS providers
Threats
- Competition from other automation and integration tools
- Security concerns may deter some users
- Potential for increased regulation of data privacy and security
Ask anything of Khoros Flow with Workflos AI Assistant
https://khoros.com/platform/contact-center/chatbot
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Khoros Flow Plan
Khoros Flow offers a tiered pricing model based on the number of users and features, starting at $1,000/month.