Khoros-Salesforce Case Connector

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Grazitti's Khoros-Salesforce Service Cloud® Connector allows for bidirectional data flow between Khoros community and Salesforce Service Cloud®. It enables customers to create or escalate cases and view existing cases without leaving the community. The integration aims to connect community users with the support team.

Website

https://www.grazitti.com

Developer

Grazitti

Strengths

Efficiency

Streamlines communication between Khoros and Salesforce
Integration

Seamlessly integrates with existing Khoros and Salesforce workflows
Data Accuracy

Ensures accurate and up-to-date data transfer between Khoros and Salesforce

Weaknesses

Cost

May be expensive for small businesses or those with limited budgets
Complexity

May require technical expertise to set up and maintain
Limited Functionality

May not offer all the features and capabilities needed for some businesses

Opportunities

Can help businesses save time and resources by automating communication and data transfer
Can help businesses provide better customer service by ensuring accurate and timely data transfer
Can give businesses an edge over competitors by improving communication and data management

Threats

May pose security risks if not properly secured and maintained
May not be compatible with all versions of Khoros and Salesforce
May become dependent on the vendor for updates, maintenance, and support

Ask anything of Khoros-Salesforce Case Connector with Workflos AI Assistant

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Apolo

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