KnowledgeOwl
4.5
285

Not Claimed

KnowledgeOwl is a knowledge base software that is clean, simple, and intuitive. It helps in building and maintaining a knowledge base for customers and employees. It offers full branding and theming control, a WYSIWYG editor, embeddable contextual help widget, flexible table of contents organization and navigation, advanced security and restricted access options, mobile responsiveness, ElasticSearch-based search functionality, and a glossary with automatic highlighting and pop-over definition of glossary terms. It also has a friendly support team to help customers get the most out of their subscription.
Developer
KnowledgeOwl
HQ Location
Broomfield, CO
Year Founded
2015
Number of Employees
6
Strengths
  • User-friendly interface

    Easy to navigate and use

  • Customizable branding

    Allows for personalized branding of knowledge base

  • Powerful search functionality

    Enables users to quickly find relevant information

Weaknesses
  • Limited integrations

    Does not integrate with many third-party tools

  • No live chat support

    Only offers email and phone support

  • Limited reporting capabilities

    Does not offer in-depth analytics or reporting

Opportunities
  • Could increase market share by integrating with more tools
  • Could improve customer support experience
  • Could attract larger enterprise customers
Threats
  • May struggle to compete with larger knowledge base providers
  • May need to adapt to changing customer demands
  • Could lead to decreased demand for knowledge base software

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http://www.knowledgeowl.com
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Media

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KnowledgeOwl Plan

KnowledgeOwl offers three pricing plans starting at $79/month, with increasing features such as unlimited users, storage, and custom branding.
Flex Subscription $ 79 Per Month
1 knowledge base and 1 user; additional users are $20/month; additional knowledge bases are $40/month Access to full feature set Unlimited readers Awesome support Custom roles and permissions 10% discount when billed annually
Business Subscription $ 299 Per Month
1 knowledge base and 1 user; additional users are $20/month; additional knowledge bases are $40/month All features of Flex subscription, plus: 99.5% uptime SLA Priority Support HIPAA compliance Upload your own SSL certificates 10% discount when billed annually
Enterprise Subscription $ 999 Per Month
1 knowledge base and 1 user; additional users are $20/month; additional knowledge bases are $40/month All features of Flex + Business subscriptions, plus: 99.9% uptime SLA Vendor security forms 20% discount on professional services Dedicated account management Custom terms and conditions for annual subscriptions
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