Laivly is designed especially for the contact center and its unique needs and challenges. Laivly's powerful attended AI and attended automation sit on the desktop and seamlessly layer with any existing tech stack, no API required. Agents can focus on providing the very best empathetic customer experience while Laivly performs low-value tasks at light speed, guides agents to appropriate action, enforces policies, facilitates escalations, and gathers invaluable insights and performance metrics.