Lifesize CxEngage
3.5
10

Not Claimed

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.
Developer
Lifesize
HQ Location
Austin, TX
Year Founded
2003
Number of Employees
643
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Lifesize CxEngage Plan

ESSENTIAL $ 65 per named agent per month
The foundational contact center solution Inbound Voice Outbound Voice Unlimited Sub-Tenants & Roles Standard IVR Standard Reports Skills-Based Routing Configuration & Administrative APIs 50GB Media Storage Per Tenant** Standard Support
Pro $ 99 per named agent per month
For more advanced reporting and powerful APIs All Essential Features Custom Reports & Statistics Real-Time Reporting API Historical Reporting API Silent Monitoring & Barge-In Queue Call Back Basic Scripting
Ultimate $ 129 per named agent per month
All contact center channels and APIs All Pro Features Email Channel Functionality Chat Channel Functionality SMS Channel Functionality 3rd-Party Work Items Facebook Messenger Chat Integration Real-Time Adherence API
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