LiveHelpNow | Workflos AppStore

LiveHelpNow

4.5

Request Demo

Not Claimed

LiveHelpNow offers omnichannel software solutions for customer support, contact center, lead generation, and help desk needs. Their offerings include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. They have been ranked as the #1 Live Chat Software for 8 years in a row by Business.com. Their software aims to improve call center operations, help desk functionality, lead generation, and customer support for businesses of all sizes.

Website

https://www.livehelpnow.net/

Strengths

Real-time chat

Allows for immediate customer support
Customizable chat window

Can be tailored to match website branding
Analytics

Provides data on customer behavior and chat performance

Weaknesses

Limited integrations

Does not integrate with as many third-party apps as competitors
Pricing

Can be expensive for small businesses
Limited automation

Does not offer as many automated features as competitors

Opportunities

Could expand into new industries or countries
Could add more integrations to appeal to more businesses
Could add more automated features to compete with other SaaS products

Threats

Competitors offer similar products at lower prices
A recession could lead to decreased demand for the product
A data breach could damage the company's reputation and lead to lost customers

Ask anything of LiveHelpNow with Workflos AI Assistant

https://www.livehelpnow.net/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?