Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. The digital self-service portal enables clients to track shipment, initiate returns, cancel orders and request customer support callbacks. Manhattan Active Omni lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. The contact center functionality helps maintain a centralized repository of customer contact and order history, allowing customer service associates to perform order searches, distribute coupon codes and initiate product exchanges. Additionally, with the RFID scanning capabilities, staff members ca...