MaritzCX is a cloud-based customer and employee experience solution that assists large-sized enterprises with data collection and customer satisfaction tracking. Its key features include a survey builder, data mining, forecasting and program management. The application comes with a builder tool which helps team members design survey templates, target audiences and initiate deployment across multiple channels. With its case management feature, users can monitor client feedback, track issues and create responses. Using natural language processing (NLP), Users can compile and analyze unstructured data from customers to generate valuable sources of actionable information. With it's rule-base analytics, anything from emails to online surveys can be examined. Maritz...