Medallia Agent Connect
4.5
270
Stella Connect by Medallia is a platform that connects customer feedback, QA, and coaching to improve the performance of frontline teams. It helps gain visibility into performance, engage and motivate remote teams, and drive efficiency and improvement. Agents get direct access to real-time customer feedback, and the platform allows for in-the-moment coaching and management.
Strengths
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Ease of use
Intuitive interface for easy navigation
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Real-time feedback
Instant feedback for quick response and resolution
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Customizable dashboards
Ability to create personalized dashboards for specific needs
Weaknesses
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Limited integrations
Few integrations with other software and platforms
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High cost
Expensive pricing compared to competitors
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Limited reporting options
Limited options for generating reports and analytics
Opportunities
- Opportunity to expand to new industries and regions
- Potential to integrate with more software and platforms
- Opportunity to enhance reporting and analytics capabilities
Threats
- Threat of competition from established and emerging players
- Potential impact of economic downturn on customer spending
- Risk of non-compliance with data privacy regulations
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http://www.medallia.com/
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Medallia Agent Connect Plan
Medallia Agent Connect offers a flexible pricing plan based on the number of agents and features required, starting at $50 per agent per month.
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