Medallia Agent Connect

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Stella Connect by Medallia is a platform that connects customer feedback, QA, and coaching to improve the performance of frontline teams. It helps gain visibility into performance, engage and motivate remote teams, and drive efficiency and improvement. Agents get direct access to real-time customer feedback, and the platform allows for in-the-moment coaching and management.
HQ Location
San Francisco, CA
Year Founded
Number of Employees
  • Ease of use

    Intuitive interface for easy navigation

  • Real-time feedback

    Instant feedback for quick response and resolution

  • Customizable dashboards

    Ability to create personalized dashboards for specific needs

  • Limited integrations

    Few integrations with other software and platforms

  • High cost

    Expensive pricing compared to competitors

  • Limited reporting options

    Limited options for generating reports and analytics

  • Opportunity to expand to new industries and regions
  • Potential to integrate with more software and platforms
  • Opportunity to enhance reporting and analytics capabilities
  • Threat of competition from established and emerging players
  • Potential impact of economic downturn on customer spending
  • Risk of non-compliance with data privacy regulations

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Medallia Agent Connect Plan

Medallia Agent Connect offers a flexible pricing plan based on the number of agents and features required, starting at $50 per agent per month.
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