MiCloud Connect | Workflos AppStore

MiCloud Connect

4.1

259

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MiCloud Connect is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. It allows system administrators to manage user settings, set preferences, and monitor call activity. The solution also offers an analytics package to analyze call data and generate valuable business insights. With MiCloud Connect, callers can invite people to their conference line, retain conversation history, record calls, share desktops, and more. The solution also offers tools to configure rules for prioritizing call routes and design flexible models for call overflows.

Website

https://www.mitel.com/products/business-phone-systems/cloud/micloud-connect

Strengths

Ease of use

Intuitive interface and simple setup process
Scalability

Flexible pricing plans and ability to add or remove users as needed
Integration

Seamless integration with popular business tools like Salesforce and Microsoft Teams

Weaknesses

Limited customization

Limited ability to customize features and branding
Reliance on internet connection

Service quality may be affected by poor internet connection
Limited international coverage

Service availability may be limited in certain countries

Opportunities

Opportunity to expand service availability to more countries
Opportunity to add more customization options to meet specific business needs
Opportunity to partner with more popular business tools to increase integration options

Threats

Competition from other SaaS providers offering similar services
Potential security breaches or data leaks may damage reputation
Economic downturn may lead to decreased demand for SaaS services

Ask anything of MiCloud Connect with Workflos AI Assistant

https://www.mitel.com/products/business-phone-systems/cloud/micloud-connect

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Review Distribution

👍

High - rated users

The software provides many helpful features that are an upgrade from previous telephone software.N/A.
🤔

Average - rated users

The software is helpful for individual phone users and provides minimal information.The software is not user-friendly for administrators, and some symbols representing functions on the phone system don't make sense. The purchase of this phone system would have been optimal 3-5 years ago, and the instant message and conference features are not as advertised.
👎

Low - rated users

N/A.The software is unreliable and frequently crashes. Customer support is unresponsive and unhelpful.