Micro Focus Service Request Center (SRC)

3.4

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Micro Focus Service Request Center is a SaaS solution that acts as a single point of contact between users and IT organizations, promoting user self-services and cutting IT costs to improve IT satisfaction and end user productivity.

Website

https://www.opentext.com/

Developer

OpenText

HQ Location

Waterloo, ON

Year Founded

1991

Number of Employees

18,471

Twitter

@OpenText

Strengths

Customizable workflows

SRC allows for the creation of custom workflows to fit specific business needs.
Integration capabilities

SRC can integrate with other ITSM tools and systems for a more comprehensive solution.
Self-service portal

SRC offers a self-service portal for users to submit and track their own service requests.

Weaknesses

Complex setup

SRC can be difficult to set up and configure, requiring technical expertise.
Limited reporting

SRC's reporting capabilities are limited compared to other ITSM tools.
Outdated interface

SRC's user interface is outdated and not as user-friendly as other ITSM tools.

Opportunities

SRC can expand its integration capabilities to include more ITSM tools and systems.
SRC can improve its reporting capabilities to provide more insights and analytics for users.
SRC can update its user interface to be more modern and user-friendly.

Threats

SRC faces competition from other ITSM tools with more advanced features and capabilities.
SRC may not be able to keep up with changing market needs and demands for ITSM tools.
SRC may face security concerns and vulnerabilities as it integrates with other ITSM tools and systems.

Ask anything of Micro Focus Service Request Center (SRC) with Workflos AI Assistant

https://www.opentext.com/

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