Microsoft Power Virtual Agents

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Microsoft Power Virtual Agents is a SaaS platform that allows users to create and manage chatbots without coding. It facilitates conversational engagement with customers and employees.

Website

https://www.microsoft.com

Developer

Microsoft

HQ Location

Redmond, WA

Year Founded

1975

Number of Employees

226,772

Twitter

@Microsoft

Strengths

Integration with Microsoft ecosystem

Seamless integration with Microsoft Teams, Dynamics 365, and other Microsoft products.
Easy to use interface

Drag-and-drop interface and pre-built templates make it easy to create and deploy chatbots.
AI capabilities

Uses natural language processing and machine learning to improve chatbot interactions over time.

Weaknesses

Limited customization options

Limited ability to customize chatbot appearance and functionality beyond pre-built templates.
Pricing

Pricing can be expensive for small businesses or those with limited budgets.
Limited third-party integrations

Limited integrations with third-party applications and services compared to other chatbot platforms.

Opportunities

Increasing demand for chatbots in customer service and other industries presents growth opportunities.
Potential for Microsoft to expand third-party integrations and partnerships to improve platform functionality.
Opportunity for Microsoft to expand Power Virtual Agents to new international markets.

Threats

Competition from other chatbot platforms such as Dialogflow, IBM Watson, and Amazon Lex.
Increased scrutiny and regulations around data privacy could impact chatbot usage and adoption.
Rapid advancements in AI and natural language processing could make current chatbot technology obsolete.

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Review Distribution

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High - rated users

Easy to create chat flow and strong connection with other Power platform apps.Cannot work independently in the market and requires the help of other Power platform products.

Microsoft Power Virtual Agents Plan

Microsoft Power Virtual Agents offers a free version with limited features and a paid version starting at $1,000/month with advanced features.

Power Virtual Agents $ 1 2000 Sessions Month

NA Create and maintain intelligent chatbots - 1,000 bots Sessions - 2,000 per month3 Use Common Data Service} - 10 GB database capacity } 420 GB file capacity4 Enable your bot to take action - Power Automate use rights5 Sessions add-on - Sessions add-on$450