Mojo Helpdesk | Workflos AppStore

Mojo Helpdesk

4.4

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Mojo Helpdesk is a SaaS platform that simplifies customer service and IT support by centralizing requests, automating tasks, and tracking progress. It offers a powerful ticket tracking system that eliminates the need for spreadsheets and emails. With a self-service knowledge base, ticket assignment and tagging, and automation, Mojo Helpdesk improves efficiency and organization. It is used by small and medium-sized businesses, schools, healthcare organizations, government agencies, and others. It can be connected to Google Workspace and offers features such as asset management, SLA benchmarks, and reporting.

Website

http://www.mojohelpdesk.com/

Strengths

Ease of use

Simple and intuitive interface
Customization

Flexible ticket fields and workflows
Reporting

Robust analytics and metrics

Weaknesses

Limited integrations

Few third-party app integrations
Pricing

Relatively expensive compared to competitors
Mobile app

Mobile app lacks some features

Opportunities

Opportunity to expand integrations and features
Opportunity to gain market share in the helpdesk software market
Opportunity to improve customer service and satisfaction

Threats

Intense competition from established players and new entrants
Economic downturns could reduce demand for helpdesk software
Data breaches and security incidents could damage reputation and customer trust

Ask anything of Mojo Helpdesk with Workflos AI Assistant

http://www.mojohelpdesk.com/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

👍

High - rated users

Simple and easy to use.N/A.
🤔

Average - rated users

Simple and easy to use.There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.