Monster VoIP | Workflos AppStore

Monster VoIP

4.6

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Monster VoIP offers feature-rich business phone solutions for small and large companies, including a cloud PBX system with calling functionality, agility, and support. They simplify business phone solutions and offer best-in-class solutions with fully hosted Enterprise Phone Systems that include mobility, SMS, screen sharing, Click2Call, and CRM integrations. Book a meeting today to explore your options.

Website

https://www.monstervoip.com

Strengths

Cost-effective

Provides affordable VoIP solutions for businesses
Scalable

Can easily accommodate the growth of a business
Feature-rich

Offers a wide range of features such as call recording and voicemail transcription

Weaknesses

Limited integrations

Does not integrate with as many third-party apps as some competitors
Limited international calling options

May not be the best choice for businesses with a global presence
Limited customer support

Customer support is only available during business hours

Opportunities

Could increase market share by integrating with more third-party apps
Could attract more global businesses by expanding international calling options
Could improve customer satisfaction by offering 24/7 customer support

Threats

Could lose market share to competitors offering similar services
Could become obsolete if new technology emerges that offers better solutions
Could see a decrease in demand if businesses cut back on expenses during an economic downturn

Ask anything of Monster VoIP with Workflos AI Assistant

https://www.monstervoip.com

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Review Distribution

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High - rated users

The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient.The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email.
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Average - rated users

I like the customer service that I've been receiving from Jet and the user interface being very friendly. Additionally, compared to the company we used previously, "plug and play" convenience when switching from office work to remote work was much easier. There is also the addition of some extremely good hold music which was an absolute delight to listen to.There's been a lot of issues with call transfers on the software application and the method to 'retrieve' a call on mobile requiring you to hit 'hold' is a bit strange. We have had issues with dropped calls as well and issues on the web application and mobile app where it says a call is coming in but there is actually no call there. Or it'll say I'm receiving a call even though I've picked up already.
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Low - rated users

I’ve been impressed by the monster voip team from day one. Switching systems couldn’t have been more seamless. Not only is the service phenomenal they’ve also uncovered inefficiencies we had become blind to and provided solutions which were already included in our package. Outstanding service!.We were unable to meet person due to the COVID-19 outbreak and look forward to meeting the team in 2021.