ngDesk
3.9
14
ngDesk is a help desk software for customer support that covers incident alerts and customizable ticket resolution.
Strengths
-
Free
No cost for basic features
-
Customizable
Flexible to fit specific business needs
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User-friendly
Easy to navigate and use
Weaknesses
-
Limited features
Basic version lacks advanced functionality
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No mobile app
Only accessible through web browser
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Limited integrations
Not compatible with all third-party apps
Opportunities
- Increasing demand for customer service software
- Opportunity to add more features and integrations
- Potential to collaborate with other SaaS providers
Threats
- Many other customer service software options available
- Risk of data breaches and cyber attacks
- Decreased demand for SaaS products during recession
Ask anything of ngDesk with Workflos AI Assistant
https://www.ngdesk.com/
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ngDesk Plan
ngDesk offers a free version with basic features and paid plans starting at $25/user/month with advanced features and support.
On Premise
4
25 USERS MONTH
NA
Everything in Cloud, plus…
Installed on Premise
24/7 Priority Support
Migration and Setup
CRM Integrations
25+ User Minumim
ngDesk Cloud
Free Trial
0 USERS NA
NA
Unlimited Users and Agents
Chatbots
Unlimited Tickets and Chats
Custom Modules
Knowledge Base
Escalations and Schedules
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
