NICE Digital Self-Service | Workflos AppStore

NICE Digital Self-Service

3.6

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goMoxie offers solutions for eCommerce companies to connect and engage with customers throughout their digital journey across devices. Their solutions include Live Chat, Email, Knowledge, and Web Self-Service, allowing companies to deliver the right engagement offer via the right channel to increase total customer value. Over 600 leading brands in various industries rely on goMoxie to build loyalty and drive customer conversion and revenue.

Website

http://www.nice.com

Developer

NICE

HQ Location

Hoboken, New Jersey

Year Founded

1986

Number of Employees

9,439

Twitter

@NICELtd

Strengths

Efficient

Automates customer service tasks
Customizable

Can be tailored to specific business needs
Insightful

Provides analytics and reporting on customer interactions

Weaknesses

Limited Integration

May not integrate with all existing systems
Complex Implementation

May require significant setup and training
Costly

May be expensive for smaller businesses

Opportunities

Can improve customer service response times and reduce workload
Can provide a better customer experience
Can differentiate a business from competitors

Threats

New companies may enter the market with similar products
Customers may prefer other forms of communication or self-service
Businesses may cut back on spending for non-essential services

Ask anything of NICE Digital Self-Service with Workflos AI Assistant

http://www.nice.com

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

👍

High - rated users

Customers appreciate the connectivity between customers and the efficient guidance provided by NICE Digital Self-Service.
🤔

Average - rated users

Customers have not had any major issues with NICE Digital Self-Service, but some find it difficult to use for those who are not tech-savvy.
👎

Low - rated users

Some customers have experienced difficulties with maintaining compatibility with the moxie agent, which can lag behind the current version of IE and Java.