Mattersight offers enterprise-grade SaaS solutions for contact centers to help premier brands have better conversations with their customers. They use the industry's largest database of customer behavioral profiles and advanced analytics to pair customers to the agent best-suited to handle their unique personality style, resulting in improved conversation outcomes and measurable revenue growth. Their specialties include call routing software, predictive behavioral routing, personality analysis, customer experience, call monitoring, compliance, performance management, sales effectiveness, voice of the customer, artificial intelligence, machine learning, big data, speech analytics, predictive analytics, customer satisfaction, agent coaching, conversation data, QA automation, behavioral communication training, call storage & retrieval, service & support, productivity, outsourcer performance, collections, claims, customer retention, data security & privacy, and performance-based pricing. They serve healthcare, telco, financial, and retail enterprises.