Managing Contact Centers is a challenging business. Each agent, campaign or season has its specifications. OneContact WFO is Collab's answer to an effective and effortless contact center management. OneContact Workforce Optimization is a management suite designed to manage the day to day activities of the contact center’s while enhancing its productivity. Schedule timetables, breaks and vacations intelligently, ensuring more efficiency with less costs. Use automatic forecasts to plan your staffing effortlessly. Make the most of the human resources and boost results! Empower your employees to achieve KPIs and strategic goals and turn complex operational data into visible, actionable insights. Key Benefits 1.Operational efficiency 2.Advanced reporting features 3.Fully integrable with third party solutions