Ooma Office | Workflos AppStore

Ooma Office

4.4

165

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Ooma Office is an affordable and flexible business VoIP solution that offers advanced voice and collaboration features for businesses of any size. Customers can save up to 50% compared to other providers and have the option to choose their hardware. Ooma Office also offers a full suite of business phone features, including a virtual receptionist, ring groups, call parking, and multi-site access.

Website

https://www.ooma.com/business/

Strengths

Affordable

Low cost compared to competitors
Easy to use

User-friendly interface
Scalable

Can accommodate growing businesses

Weaknesses

Limited features

Not as comprehensive as other options
No mobile app

Not accessible on-the-go
No international calling

Limited to US and Canada

Opportunities

Potential for growth and improvement
Opportunity to expand accessibility
Potential to expand market

Threats

Other SaaS options in the market
Decreased demand for business services
Potential for competitors to develop more advanced features

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https://www.ooma.com/business/

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Review Distribution

👍

High - rated users

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.
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Average - rated users

N/A.Customer service can be slow to respond and not always helpful. Some users have reported issues with call quality and spam calls.
👎

Low - rated users

Currently Ooma is not the company they were 5 years ago. Ooma use to be a great service. I used them for 12 years. However do not be decieved with the older reviews as they are not the same today.Customer service is non-existent. The upper management will say anything when in a tight spot, then forget they have said it. Their support does not provide accurate information. Told phones could be moved, just have to remove from ooma account, then afterwards say "no you cannot move the phones". If you would like to have frustration, choose ooma! Phones (with ooma name on them) fail to work. Several phones were replaced in just 3 months. Some issues are the handset mic going out, the light on buttons going out, the phone being online but the web interface stating the phone is offline, Dropped calls, "echoing" on calls sporadically - and the list goes on.