Open Smartflex is a holistic solution that, at its core, is a Customer Information System (CIS) extended in five dimensions: 1) On the metering side, with Meter Data Management (MDM) features; 2) on the customer side, with a Customer Relationship Management (CRM) and digital Customer Experience (ACX) features; 3) on the field dimension, with Field Service Management (FSM) features; 4) on the operations side, with Operations Support System (OSS) and Service Order Management (SOM) features and, finally, 5) on the analytics dimension, with predictive, descriptive and prescriptive analytics.