OutReach | Workflos AppStore

OutReach

4.2

3,132

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OutReach from Customer Dynamics is a web-based solution designed for NICE CXone customers who require more functionality and performance. It is a high-performance, robust, and easy-to-use platform that can scale dialing campaigns from thousands to millions of records effortlessly.

Website

https://www.customerdynamics.com/

Developer

Customer Dynamics

Suitable for enterprise

SMEs、Enterprises

HQ Location

N/A

Number of Employees

Strengths

Automation

Automates outreach campaigns
Personalization

Allows for personalized messaging
Analytics

Provides detailed analytics on campaign performance

Weaknesses

Integration

Limited integration options with other tools
Pricing

Pricing can be expensive for small businesses
Learning Curve

May require some time to learn and set up

Opportunities

Growing demand for outreach automation tools
Potential for new features to be added
Opportunities for partnerships with other SaaS tools

Threats

Increasing competition in the outreach automation market
Potential for new regulations on outreach practices
Potential for decreased demand during economic downturns

Ask anything of OutReach with Workflos AI Assistant

https://www.customerdynamics.com/

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Review Distribution

👍

High - rated users

Customers love the ease of use and effectiveness of OutReach's email templates and sequences, as well as its integration with Salesforce. Easy to use, effective email templates and sequences, integration with Salesforce.
🤔

Average - rated users

Customers have mixed feelings about OutReach's call quality and texting capabilities. Easy to use.Hit or miss call quality, poor texting capabilities.
👎

Low - rated users

Customers have experienced frequent issues with OutReach and are dissatisfied with the quality of support they receive. Easy to use.Frequent issues, poor quality of support.