Puzzel is the leading European provider of cloud-based contact centre solutions. Our Customer Service Platform enables organisations to deliver personalised customer experiences, seamlessly connected across all channels, with an intelligent blend of live and self-service. Connect with customers Meet your customers on the channels most convenient for them. Handle voice, email, web chat, social media, SMS and video interactions all within the same platform. Streamline workflows Skills-based routing ensures every customer is assigned to the right agent with the right skills to solve their enquiry, every time. Build customer loyalty Empower agents with a 360° view of every customer, enabling them to personalise interactions, build relationships, and pick up any conversation wherever it left off. Scale and customise Securely hosted in the cloud, Puzzel is quick to set up and easy to scale. You can also customise your solution with dozens of third-party apps and integrations, including CRMs and AI tools, available on our Puzzel Marketplace. Increase efficiency with WFM Use historical data captured from your contact centre to accurately forecast demand and create schedules that ensure your operation is always efficiently and effectively staffed. Contact us today for a custom demo.