Refract is a cloud-based software that helps businesses monitor sales calls and demos to identify revenue defining interactions. The call explorer allows supervisors to search through call data based on specific content or insights. Refract enables sales representatives to record and analyze calls to identify top performers and benchmark revenue-generating strategies. Managers can use AI-enabled call reports to gain insights into agent performance and share time-stamped coaching feedback and quality analysis or grading forms. Additionally, the triggered learning module lets team leaders automatically send video tutorials, knowledge and tips documents and relevant links to assist agents during sales calls. Refract facilitates integration with several third-par...