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Customizable
Can be tailored to specific retail needs
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Multi-Channel Support
Can handle sales from multiple channels (in-store, online, mobile)
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Inventory Management
Provides real-time inventory tracking and management
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Expensive
Costs more than some other retail software options
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Steep Learning Curve
May take time to fully learn and utilize all features
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Limited Integrations
May not integrate with all third-party software
- Can be used in multiple countries and languages
- Growing trend of online shopping can increase demand for software like Retail Pro
- Continued development and addition of new features can attract new customers
- Other retail software options may offer similar features at a lower cost
- Decreased consumer spending can lead to decreased demand for retail software
- Data breaches can damage the reputation of Retail Pro and decrease customer trust
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https://www.retailpro.com/Review Distribution
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High - rated users
It does 90% of everything we want & need. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features.Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive.
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Average - rated users
I like that it is simple too use. It’s prety straight forward on how to check out customers or do TJVs.There really isn’t anything I don’t like. I would say that when searching in the inventory there is a few seconds or it to search, but that’s because of all the items we have.
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Low - rated users
ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base. Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable.