Sabio Virtual is a help desk solution designed to help businesses organize technical calls, track team members' productivity and access information related to customer support from within a unified platform. Administrators can monitor the status of pending calls through a pie chart and use the search functionality to retrieve required information from the knowledge base. Key features of Sabio Virtual include permission management, calendar view, data visualization and time tracking. Businesses can organize articles into topics or subtopics and filter calls based on customers, date, technicians, status and other keywords. Additionally, professionals can generate reports in PDF formats and track the evolution of working hours for each client. Sabio Virtual is available ...