SAP Agent Performance Management
4.3
5

Not Claimed

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Developer
SAP
HQ Location
Walldorf
Year Founded
1972
Number of Employees
107,437
Twitter
Strengths
  • Real-time monitoring

    Provides real-time monitoring of agent performance

  • Customizable dashboards

    Offers customizable dashboards for easy data visualization

  • Automated coaching

    Enables automated coaching to improve agent performance

Weaknesses
  • Complex setup

    Setup process can be complex and time-consuming

  • Expensive

    Can be expensive for small businesses

  • Limited integrations

    Integrations with other software may be limited

Opportunities
  • Increasing demand for agent performance management solutions
  • Opportunities to expand into new markets
  • Potential to add new features and capabilities
Threats
  • Competition from other agent performance management software providers
  • Potential impact of economic downturn on sales
  • Rapid technological advancements may make the software obsolete

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SAP Agent Performance Management Plan

SAP Agent Performance Management offers a subscription-based pricing model with three versions, starting at $1,000 per month.
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