Shopmonkey
4.7
307

Not Claimed

Shopmonkey is a web-based platform for auto shops in the U.S. and Canada that offers job templates, inventory management, texting, emailing, labor, parts & diagrams lookup, technician time-tracking, QuickBooks Online integration, Payments Processing, and real-time reports to help track profitability, technician efficiency, customer aging, fleet performance and more.
Developer
Shopmonkey
HQ Location
Morgan Hill, California
Year Founded
2016
Number of Employees
167
Strengths
  • User-friendly interface

    Easy to navigate and use

  • All-in-one solution

    Includes scheduling, invoicing, and inventory management

  • Mobile app

    Allows for on-the-go access and management

Weaknesses
  • Limited integrations

    Does not integrate with as many third-party apps as some competitors

  • Pricing

    May be more expensive than some other options

  • Limited customization

    May not be as customizable as some other options

Opportunities
  • Could expand into new industries or geographic regions
  • Could add new features to stay competitive
  • Could form partnerships with other companies to expand offerings
Threats
  • May face increased competition from other all-in-one solutions
  • Could see decreased demand in a recession
  • Could face negative publicity and loss of customer trust in the event of a security breach

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http://www.shopmonkey.io
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Review Distribution

  • 👍
    High - rated users

    Modern and up to date software with features like texting customers quotes, paid receipts, invoices, appointment reminders. Personalized user experience and seamless reports. Customers love the online quotes and texting.No cons mentioned as the Shopmonkey team is always updating and improving the software.

  • 🤔
    Average - rated users

    Pretty software with great customer support that got the user out of Mitchell 1.Information does not transfer to other management software, incomplete features, nothing talks to each other in the software, requires a lot of cut and paste and workarounds, new tech view is awful, priority needs to switch to management and workflow speed.

  • 👎
    Low - rated users

    Simple and enjoyable software with great customer service from Eunice.No issues with the software.

Media

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Shopmonkey Plan

Shopmonkey offers three pricing plans starting at $49/month, with additional features and integrations available at higher tiers.
Basic $ 124 3 User Licenses Per Month
Includes the basic and more: Unlimited Quotes & Invoices Unlimited SMS & Email Reporting Shop Workflow Payments Mobile app for techs
Clever $ 249 4 User Licenses Per Month
Everything in Basic plus: Digital Vehicle Inspections Time Clocks Inventory Management Customizable Workflow QuickBooks & CARFAX Integrations
Genius $ 424 5 User Licenses Per Month
Everything in Clever plus: Parts Lookup & Ordering Labor Guides Diagrams & Procedures Tire Ordering Vehicle Lookup Lowest Payments Rates
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