SMART Service Desk | Workflos AppStore

SMART Service Desk

4.6

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ITSM + GRC is an IT service support and management solution that offers enterprise class solutions at an affordable price to SMB. It is currently being used by over 100,000 users worldwide and supports both SaaS and On-Prem deployments for 20 to 20,000 users. Local support and implementation services are available in multiple countries.

Website

http://www.smartservicedesk.com

Strengths

Customizable workflows

Allows for tailored processes to fit specific business needs
Integrations

Seamlessly integrates with other software and tools
Automation

Automates repetitive tasks to increase efficiency

Weaknesses

Limited reporting

Reporting capabilities are not as robust as other service desk software
Complex setup

May require technical expertise to properly set up and configure
Limited mobile app

Mobile app is not as comprehensive as desktop version

Opportunities

Potential for continued development and expansion of features
Increasing demand for service desk software in various industries
Opportunity to further automate processes and increase efficiency

Threats

Competing service desk software with similar features and capabilities
Potential for security breaches and data loss
Decreased demand for service desk software due to economic factors

Ask anything of SMART Service Desk with Workflos AI Assistant

http://www.smartservicedesk.com

Apolo

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