SmarterTrack
3.7
6
SmarterTrack is an online help desk software that helps improve customer service and reduce support costs by utilizing employees.
Strengths
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Multi-channel support
Ability to handle customer inquiries from various channels such as email, chat, and social media
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Customizable workflows
Flexibility to create workflows that fit the unique needs of the business
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Self-service portal
Empowers customers to find answers to their questions without the need for human interaction
Weaknesses
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Limited integrations
Integration options with other software may be limited
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Steep learning curve
May take time for users to fully understand and utilize all features
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No mobile app
Lack of a mobile app may limit accessibility for users on-the-go
Opportunities
- Potential to expand into new markets and reach a wider customer base
- Growing need for businesses to provide efficient and effective customer support
- Opportunity to form partnerships with other software providers to expand integration options
Threats
- Competitors offering similar products and services
- Potential decrease in demand for customer support software during an economic downturn
- Risk of security breaches and loss of customer data
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SmarterTrack Plan
SmarterTrack offers three pricing tiers starting at $15/user/month with increasing features such as live chat and social media integration.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
